Shipping and Delivery Policy
Last Updated: May 14, 2026
Thank you for shopping with Rexway. We are committed to delivering your orders safely, quickly, and efficiently across India.
1. PAN India Shipping
Rexway provides delivery services across India. Orders are processed and shipped through trusted courier and logistics partners to ensure safe and timely delivery.
2. Order Processing Time
- Orders are usually processed within 1–3 business days after confirmation.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- During sales, festivals, or high-demand periods, processing times may be slightly extended.
3. Estimated Delivery Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Areas: 7–10 business days
Delivery timelines may vary depending on courier availability, weather conditions, or regional restrictions.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Rexway may offer free shipping on selected products, offers, or minimum order values.
5. Order Tracking
Once your order is shipped, tracking details may be shared via:
- SMS
Customers can use the tracking information to monitor delivery status.
6. Cash on Delivery (COD)
Cash on Delivery (COD) is available for eligible locations across India.
Rexway reserves the right to:
- Limit COD availability in certain regions
- Confirm COD orders before dispatch
- Cancel suspicious or unverified COD orders
7. Delivery Delays
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Festivals or public holidays
- Incorrect shipping information
- Remote location accessibility
Rexway is not responsible for delays caused by third-party courier partners.
8. Incorrect Address Information
Customers are responsible for providing accurate shipping details. Rexway will not be responsible for failed deliveries due to:
- Incorrect address
- Wrong phone number
- Unavailable recipient
Additional shipping charges may apply for re-delivery attempts.
9. Damaged or Missing Packages
If a package arrives damaged or incomplete, customers should contact Rexway within 48 hours of delivery with:
- Order number
- Photos/videos of the package
- Description of the issue
We will review the case and provide suitable support.
10. Contact Information
For shipping-related support or questions:
Website: rexway.in
Business Contact Number: +91 7001494449
WhatsApp Support: +91 7001494449
Email: support@rexway.in
Thank you for choosing Rexway.
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