Delete Account Policy

Last Updated: May 14, 2026

At Rexway, we respect customers’ privacy and provide users with the option to request deletion of their account and personal data.

This Delete Account Policy explains how users can request account deletion and what happens after the request is submitted.

1. Account Deletion Request

Customers may request permanent deletion of their Rexway account at any time by contacting our support team through:

  • Email
  • WhatsApp Support
  • Official customer support channels

2. Information Required

To process the deletion request securely, customers may be asked to provide:

  • Registered name
  • Registered mobile number
  • Email address
  • Order details (if required for verification)

This helps us protect accounts from unauthorized deletion requests.

3. What Happens After Deletion

Once the account deletion request is verified and processed:

  • Personal account information will be permanently removed from our active systems.
  • Users may lose access to:
    • Order history
    • Saved addresses
    • Wishlist items
    • Account preferences
    • Loyalty or promotional benefits (if applicable)

Deleted accounts cannot usually be recovered.

4. Data Retention

Certain information may still be retained for a limited period if required for:

  • Legal obligations
  • Tax or accounting records
  • Fraud prevention
  • Dispute resolution
  • Security purposes

5. Pending Orders & Refunds

Accounts with:

  • Active orders
  • Pending refunds
  • Payment disputes
  • Return/replacement requests

may not be deleted until those matters are resolved.

6. Marketing Communication

After account deletion:

  • Promotional emails
  • SMS
  • Marketing notifications

will be discontinued within a reasonable processing period.

7. Processing Time

Account deletion requests are generally processed within 7–15 business days after successful verification.

8. Contact Information

To request account deletion or for related support:

Website: rexway.in
Business Contact Number: +91 7001494449
WhatsApp Support: +91 7001494449
Email: support@rexway.in

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