Last Updated: May 14, 2026
At Rexway, customer satisfaction is important to us. This Cancellation and Refund Policy explains the conditions for order cancellations, returns, replacements, and refunds for purchases made through rexway.in.
1. Order Cancellation
Before Shipment
Customers may request order cancellation before the product has been shipped.
If the cancellation request is approved:
- A full refund will be initiated for prepaid orders.
- Refunds are processed to the original payment method.
After Shipment
Once an order has been shipped, cancellation may not be possible. Customers may instead request a return after delivery, subject to our return policy.
Rexway reserves the right to cancel any order due to:
- Product unavailability
- Pricing or technical errors
- Suspicious or fraudulent transactions
- Incomplete customer information
In such cases, customers will be notified and eligible refunds will be processed.
2. Return Policy
Customers may request a return within 7 days of delivery under the following conditions:
- Product received is damaged
- Wrong product delivered
- Product has manufacturing defects
- Eligible size or quality-related issues
Returned products must:
- Be unused and unworn
- Include original packaging, tags, and accessories
- Not show signs of damage caused by customer use
Products may not qualify for return if:
- Used or damaged after delivery
- Returned without original packaging
- Requested after the return window expires
3. Refund Process
Once the returned product is received and inspected:
- Approved refunds will be initiated within 5–10 business days.
- Refund timelines may vary depending on banks or payment providers.
Refunds for:
- Prepaid orders → returned to original payment method
- COD orders → processed through bank transfer or approved refund method
4. Non-Refundable Charges
Shipping charges, COD charges, or convenience fees (if applicable) may be non-refundable unless the issue was caused by Rexway.
5. Replacement Policy
Customers may request replacement for:
- Damaged products
- Incorrect items
- Manufacturing defects
Replacement approval depends on product availability.
6. Late or Missing Refunds
If a refund has not been received:
- Check your bank account again
- Contact your payment provider or bank
- Processing times may vary depending on financial institutions
7. Contact Information
For cancellation, return, replacement, or refund support:
Website: rexway.in
Business Contact Number: +91 7001494449
WhatsApp Support: +91 7001494449
Email: support@rexway.in
Thank you for shopping with Rexway.
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